If something isn't right
We'd much rather hear about a problem than lose a customer over it. Here's how to tell us and what we'll do.
Updated October 2026 · (346) 474-5799 · hello@bayoucleaningco.com
Something missed on the checklist
Let us know within 48 hours of the visit by phone, text or email, ideally with a photo. We'll schedule a return visit to put it right at no charge, usually within two business days.
Damage, breakage or a bigger concern
Call (346) 474-5799 or email hello@bayoucleaningco.com as soon as you notice it. Include the address, the date of the visit, what happened, and photos if you can. Please don't throw away anything broken until we've seen it or a photo of it.
Our timeline
Within one business day, someone from our team contacts you and tells you who is looking after your complaint. Within ten business days, you get a written answer explaining what we found, what we'll do and by when. For anything at your home, we'll look at it in person or by photo before reaching a view.
Who handles what
The cleaning is done by independent crews we work with, as our referral disclosure explains. You don't need to chase them. We take the complaint, speak with the crew, and stay involved until it's settled.
If we can't agree
If you're not satisfied with our written answer, tell us and a senior member of the team will review it. You can also contact the Consumer Protection Division of the Texas Attorney General's office, or your local Better Business Bureau, at any time.